Returns & Exchanges
At Regan Style, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, we are here to help. Please review our Returns & Exchanges Policy below for information on eligibility, timeframes, and the process for requesting a return or exchange.
1. Return Eligibility
Customers may request a return within 14 days of receiving their order.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- The item must be returned in its original packaging
- The item must not show signs of damage caused by use, mishandling, or improper storage
- Proof of purchase or order confirmation may be required
Returns that do not meet these conditions may not be accepted.
2. Exchange Eligibility
If you would like to exchange an item for another style or color, please contact us within 14 days of receiving your order.
Exchanges are subject to:
- Product availability
- Approval after review of the returned item
- The returned item meeting the same eligibility conditions listed above
If the requested replacement item is unavailable, we may offer an alternative solution, including store credit or a refund where applicable.
3. Non-Returnable Items
For hygiene, clearance, promotional, or final sale reasons, certain items may not be eligible for return or exchange where clearly stated at the time of purchase.
We reserve the right to decline returns or exchanges for items that do not meet the conditions outlined in this policy.
4. Return Request Process
To request a return or exchange, please contact us before sending any item back.
Please include:
- Your full name
- Your order number
- The item(s) you wish to return or exchange
- The reason for the return or exchange
- Clear photos, if the item is damaged, defective, or incorrect
Once your request is reviewed and approved, we will provide return instructions.
5. Return Shipping
Unless the item is defective, damaged, or incorrect upon arrival, customers are generally responsible for return shipping costs.
We recommend using a trackable shipping service when returning an item, as we cannot guarantee receipt of returned packages that are lost in transit.
6. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please provide:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging
After review, we will work with you to provide an appropriate resolution, which may include a replacement, exchange, partial refund, or full refund where applicable.
7. Refunds
Once an approved return is received and inspected, we will notify you of the outcome.
If your return is approved, any applicable refund will be issued to your original payment method within 5–10 business days after the return has been processed.
Please note:
- Shipping charges are generally non-refundable unless the return is due to our error
- Processing times for refunds may vary depending on your payment provider or financial institution
8. Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Please check your bank account again
- Contact your credit card company or payment provider
- Contact your bank, as processing times may vary
If you have completed these steps and still have not received your refund, please contact us for assistance.
9. Refused or Unauthorized Returns
Items returned without prior approval may not be accepted.
We reserve the right to refuse returns that:
- Are sent back without contacting us first
- Arrive used, damaged, or incomplete
- Are returned outside the eligible return window without prior agreement
10. Contact Us
If you have any questions about returns, exchanges, or refunds, please contact us:
Regan Style Ltd
Website: reganstyle.net
Email: payment@reganstyle.net
Phone: +44 7460986295
Address: 5 Miltons Close, Bristol, United Kingdom, BS13 0ES